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1. Core service information

Does the factory track returns and notify me of each result?

The factory provides basic dropshipping only. Return receipt, inspection and restocking for reuse are value-added services. We do not track failed deliveries or overseas returns, reconcile them, or notify customers individually.

International returns are unpredictable in both timing and condition. Please allow the warehouse process to complete without repeated follow-ups.

Which returned items cannot receive stock credit?

Damaged, incorrect, third-party or otherwise unsellable items will not be restocked, and no separate notice will be sent.

All custom 3D products are excluded from return intake, stock credit and reuse. Once sold, they cannot be submitted for return credit.

What if I dispute the return quantity or reuse decision?
Change the return address to a private address and recover or dispose of the goods yourself instead of returning them to the factory.

2. ERP order cancellation and refunds

Not in productionAfter cancellation, payment is automatically returned to the original method.
In productionA direct refund is unavailable. Follow the standard return process.
Shipped, then cancelled or heldFurther action starts only after the factory receives, signs for and scans the returned item into stock.

3. Return intake and stock credit

When can a return be received into stock?
The warehouse can scan the SKU and complete intake only after the full item reaches the factory and is signed for. For long-outstanding or unsigned returns, contact your store support team.
How are return quantity and condition determined?
The factory's actual receipt, inspection and intake scan are final.
How is stock credit applied?
Reusable items successfully received into stock are automatically credited against future orders for the same SKU. No separate request is needed. Some items may not qualify for intake or credit.

4. Handling fees and stock validity

Southeast AsiaCNY 3/item
MexicoCNY 4/item
Europe & AmericasCNY 8/item

The fee covers unpacking, inspection, sorting, repacking, labelling, shelving and dispatch.

Stock is held for 30 days only: The period starts on intake. Reusable returns not credited against an outbound order before expiry will be destroyed automatically without separate notice.

5. Pre-production design checks

The warehouse cannot review design content on the seller's behalf. Undetected image problems may cause poor reviews, rework and shipping delays.

Checklist before submitting an order

  • Template matches the destination market and single/double-sided requirement
  • Colour, size, artwork and SKU are linked correctly
  • Artwork is fully inside the printable area
  • Background and white edges are removed cleanly
  • No translucent haze, dirt or obvious pixelation when enlarged
  • AI marks, platform watermarks and unrelated text are removed
Case 1: Poor cutout, white edges or dirt

Semi-transparent backgrounds, garment shadows or pale residue will print as white blocks or stains.

Crop close to the subject, enlarge the image to about 800–1000 px wide, then inspect transparent areas against a solid dark background.

Case 2: Artwork outside the design area

Content outside the safe area may be cut off. Keep all important artwork inside the printable area with adequate margins.

Case 3: Wrong colour, size or artwork linked

If production used the wrong SKU, remaking the correct order requires payment for another item. Verify colour, size, print and artwork before submission.

Case 4: AI watermark not removed

Watermarks will be printed with the design. Before export, inspect every corner and edge at 100% and enlarged zoom.

6. Operational advice and final notice

On European and American TikTok markets, sellers generally pay return shipping. Consider a coupon first so the customer keeps the item and orders again, reducing return losses.

Return intake, inspection and credits follow one standard. If you do not accept it, use a private return address and do not send returns to the factory.